Frequently Asked Questions
- Shipping Methods/Shipping Times:
What shipping options are available? How long will it take?
Most items on our store are "made-to-order". This means that for every order that is placed we hand make the products specifically for each unique customer order. This system helps us maintain lower prices on our products and ensures quality above all else. Because of this process once your order is placed it may take 1-3 days to process the order. Then 1-3 weeks* to manufacture your products before they are finally shipped via USPS shipping. You will receive tracking information via email once your order has shipped.
*Some orders may take longer to manufacture due to unforeseen circumstances, typical shipping times are please allow up to 6 weeks for shipping,
Do you offer international shipping?
Yes we do! We ship worldwide and the orders are processed in the same way as domestic orders.
Can I return my order?
Yes! You may return your order to us for in-store credit that can be redeemed on our online store. To return an item for your original purchase price please process a return request by emailing email@example.com with your order number and reason for return. You will then receive a return request document with instructions that you must print out and ship to us including your items to be returned. Once we receive your item and ensure that it is unworn we will email you instructions on how to redeem your in-store credit.
Can I do an exchange?
Yes! You may do an exchange by following the instructions for the return process that are outlined above, and then using the in-store credit to purchase your desired items.
What do I do if I received the wrong item?
First we apologize for this error on our part, as you know mistakes happen. Please take a picture of your order invoice (paper copy) as well as the item(s) you received. We want to look into who packed this for you. We will then send you the correct item (s) or refund if out of stock. It is very important to let us know what item or items you need. Email this information to firstname.lastname@example.org, thanks!
3. Order Status:
How can I change or cancel my order?
As all sales are final, we are unable to cancel orders once they are placed. However we do have the ability to change any order details or information if you email us at email@example.com before the order has already shipped from our warehouse.
What is the status of my order?
Your order is either in processing, in production, or in transit. Once you place your order you will receive a confirmation email. It will take 1-3 days for your order to be processed after which it will be in production which can take anywhere from 1-3 weeks. Once your item(s) has been shipped out you can track your shipment on the Track My Order page. If you search your order and it appears to be "cancelled" Please try adding the letter A to your order while searching for it. For Example: If my order #2016 is appearing as cancelled, I can search #2016a to find my order. Sometimes our system rewrites orders this way if there is an issue with the original order.
My order is taking longer than 4 weeks to arrive, what should I do?
Most orders should arrive within 2-3 weeks after. We are a young company and we are still working on streamlining our entire order process to be more timely and consumer friendly. We ask that you please be patient with us in fulfilling your order as, again, we utilize the made-to-order process to keep prices low and uphold superior quality.
4. General Questions:
How can I contact Customer Service?
To contact us you can click the "Contact Us" button on the bottom-right corner of this page or you can email us at SALES@KOTJCLOTHING.COM . You can also message us on Twitter @KOTJCLOTHINGCO for a faster response.
What forms of payment do you accept?
We accept PayPal as well as all other major credit/debit cards.
What if my products didn't fit?
No problem, just send it back! If you receive clothing that doesn't fit you properly you can follow the instructions above to process a return or exchange.
How do I apply a promo code or store credit?
To apply a promotional code or to redeem in-store credit type your code into the "Discount" field above the subtotal at checkout. Sometimes this field may be hidden behind a drop-down bar on the mobile version of our site.
Do you guys wholesale your clothing?
For all wholesale or drop shipping inquiries please email firstname.lastname@example.org for more information.
5. Brand Ambassador Program:
How do I become a paid KOTJ Brand Ambassador?
Direct message us on Twitter to request to be added to our brand ambassador program.
What is the brand ambassador program?
As a young streetwear brand we recognize that our young influencers are our most valuable resource when it comes to growing our brand. Our brand ambassador program gives anyone an opportunity to take advantage of their social media following in order to promote our brand while earning themselves a commission based income. We only encourage those who truly believe in the quality and mission of our brand to endorse us.
How does the brand ambassador program work?
Each brand ambassador becomes an influencer/salesperson for our brand. They are given unique discount codes to promote along with the link to our store. This allows for us to track orders by discount code, which in turn lets us track sales for each brand ambassador. Ambassadors earn a 10% commission on the final purchase price on every order placed using their code.
Will it cost me anything?
No! The brand ambassador program utilizes a commission based sales affiliate program to pay our affiliates what they have earned. There is no sign-up cost or any costs related to being a brand-ambassador. There is no penalty for not achieving sales as you will be paid on a purely commission basis and as such it is up to you how much money you would like to make.
How will I get paid?
Each brand ambassador gets paid a 10% commission on all orders they bring in which is paid on a monthly basis via PayPal.
How will I get people to order?
Making sales as a brand ambassador is much easier than you would think, and your personal network of potential customers spans much farther that it would seem. Telling your friends and family is always the best place to start but past that easiest way to achieve sales is by utilizing your social media followings. You can repost our posts and include your personalized discount code, or you can create your own creative posts to try and acquire sales. Another great resource that is available to many of our young affiliates is that they attend either high-school or college and they have access to a very large network of young people who capture the style of King of the Jungle Clothing. Our most successful ambassadors have created promotional campaigns on their campuses and used social media along with posters/flyers as well as word-of-mouth, to achieve a large amount of sales and bring in a large pool of new customers and supporters to our brand.